Some drivers dread the car-buying process. In fact, most have had a dealership experience that’s less than pleasant. Buying a new vehicle can be a huge commitment, and you want to be confident in your decision. One thing that you can be sure of when you shop at Hayward Mitsubishi is that you’ll have a great experience, a fact that’s backed up by recent consumer reports. Reputation’s most recent report ranked Mitsubishi Motors of North America, Inc. first in customer experience.
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Mitsubishi saw room for improvement and took the opportunity to seize it – in fact, Mitsubishi’s ranking on the Reputation Automotive Report climbed 17 spots in just four years! The report covered customer experiences at over 35,000 dealerships and dealer groups, and in just a few years, Mitsubishi soared to the top. How was such a big improvement possible? By shifting the focus to producing high-quality options and helping customers find their perfect model.
Part of the rise in Reputation scores is due the award-winning vehicles being offered by Mitsubishi, like the Outlander and Outlander Plug-In Hybrid. Both include the features that customers want – Super All-Wheel Control, impressive fuel economy, technology, and safety, to name a few. These award-winning models continue to be best-sellers here in Hayward and nationwide with recognition by the IIHS, the Northwest Automotive Press Association, Green Car Journal, and many more.
It’s not just Reputation that recognized Mitsubishi for its excellence in customer satisfaction; J.D. Power released their Customer Satisfaction Index with Mitsubishi ranking first in customer satisfaction among mass-market brands in the minivan/SUV category. That goes to show how committed Mitsubishi is to not only produce quality vehicles, but also to keep customers happy during the entire process.
Find Your Mitsubishi Today
Experience what other customers are saying by paying us a visit at Hayward Mitsubishi! We’re dedicated to giving you great service with transparent pricing. Check out our website to learn more about the newest Mitsubishi models and contact us to schedule a test drive.
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